– Eligibility: Products must be in their original condition to be eligible for a refund.
– Timeframe: Customers have 30 days from the date of purchase to request a refund.
– Conditions: Refunds will only be issued upon inspection and approval of the returned item. Any damaged or used products will not be eligible for a refund.
– Process: To request a refund, customers must contact us using the email web.enquiry@airpowereast.co.ukwith their order details, Purchase Order Number and reason for the refund. Once approved, customers will receive instructions on how to return the item.
– Refund Method: Refunds will be processed back to the original payment method within 5-7 business days after the returned item is received and has been approved eligible for refund.
Incorrectly ordered Items
Air Power East error: If an item is to be returned due to an error made by Air Power East, full credit will be given for the part plus any delivery charges invoiced for the item.
Customers error:
If an item is to be returned due to either a customer error or because the item is no longer required, prior agreement must be given by a member of the Air Power East Sales/Parts Team. All items must be returned in their original packaging in good condition. A credit will be issued for the items returned less a handling fee of 20% and any original delivery charges.
Damages and Missing Items
Damaged Goods: If an item is found damaged inside undamaged packaging, please report this to our email web.enquiry@airpowereast.co.uk. Where this will be processed by our team
Missing Goods: If items are found to be missing from an order containing multiple items. Please report this to our email web.enquiry@airpowereast.co.uk. Where this will be processed by our team.